Cancellation and Refund Policies:

We value you as our customer and want you to be happy with the product that you receive from us. We guarantee that your bulbs/roots/cut flowers will arrive to you in excellent condition as we go through multiple checks and inspections to ensure that we are supplying you with the best quality product. Please read the policies below prior to purchase and cancellation/refund requests.

Please understand that we can NOT be held responsible for improper storage once you receive your bulbs/roots/cut flowers, weather, growing conditions, pest damage, plant performance, failure to thrive or negligence.

We are inspected and certified by the New York State Department of Agriculture and Markets. 

WINTER SHIPPED BULB & BARE ROOT ORDERS:

Customers requesting cancellations of bulb and/or bare root orders with late winter shipping in February/March (bare root roses, lilies) may do so without a re-stocking fee provided their request is received by December 15.

A re-stocking fee of 35% will be charged for order cancellations from December 16-January 15.

A 50% restocking fee will be charged for cancellations from January 15 to February 1.

We cannot accept cancellations after Feb 1.

Damage:

We do everything we can make sure that the products you receive are healthy. We hand inspect and package your bulbs/roots/and fresh flower orders ourselves. Requests for refunds for product arriving damaged must be received within 7 days of receipt and accompanied with photo or video documentation. Email your documentation to hello@littlefarmhouseflowers.com. We may require return of the affected item before a refund will be issued.*

*We are not responsible for products that have been frozen or over-heated while in the hands of the carriers. Open your packages upon receipt. Do not leave them to be subject to the elements. Designate an indoor delivery location if possible.

We are not responsible for poor storage of our products after delivery that may result in mold, rotting, or exacerbated damage or other problems.

Refunds: In the event that you receive unacceptable products (unrelated to carrier mishandling and to prior your own storage) (hopefully not!), we will issue a refund for the affected bulbs/roots (not a credit or replacement), In a situation where an entire lot of bulbs/roots is found to be poor on arrival here from our supplier (we sure hope not!), we will issue you a refund for the affected products if you choose not to accept an available substitution. Refunds will be for the cost paid of the affected products and not any other costs incurred to you due to your planned work with the products or the price you hope to charge for the flowers.