What Should go on a Pre-Order?

A pre-order is essentially your order. It should include everything you feel confident you’d like to purchase and not more. In the case of a crop failure or shortage we will offer you options for substitutions or the opportunity to cancel the affected bulbs from your order.

We have significant re-stocking fees (35% if canceled before July 1, 50% if canceled between July 1 and September 15, and NO cancellations are accepted after September 15). Please do not over order. You will be on the hook for payment of items that are available.

How do I place a pre-order?

You’ll be placing your pre-order (also called a draft order) through our online wholesale platform. It is a new system for 2024. We will share a video tour of the platform to help you find your way. Once you have been given access to our online catalogue, you’ll be able to assemble an order and submit it to us. Our inventory changes when your order is submitted. Products are not “reserved” when they are in your shopping cart.

WHat happens after I submit a Pre-Order?

You can continue to shop and add more items to your order while pre-ordering is open until March 31 or while supplies last. You order will be closed to changes after that period. The next “milestone” in the bulb ordering process (substitution time) is late summer.

How will substitutions work?

When the bulbs are harvested in the summer, we’ll know which varieties have shortages and which ones have extra availability. Once we’ve received notice of shortages and possible substitutions, we will remove the items from your pre-order that are not available. You will then have the option to shop and add items to your order from our substitution catalogue online. It will be a completely customer-owned process this year.

How will payments be made?

Once your order is confirmed, we will share an invoice with you directly through your wholesale account on our PCI compliant platform. You will receive email notifications when invoices are shared with you. A 15% deposit will be required by July 1. The remainder of your bulb payment is due prior to shipping in the fall on October 1.

How can I check my order status?

At any time, you can log in to the pre-ordering platform and check you order, invoices, or shipping status. You can also share messages with us. A log of any notes shared back and forth with you will automatically appear on your order summary page.

Can you ship all my bulbs together?

No, we’re sorry, for the vast majority of our customers, we cannot combine untreated and pre-cooled bulbs in the same shipment. Untreated bulbs ship during one period in October. Pre-Cooled bulbs ship in November. Typically our growers want to received untreated bulbs early and get them into the ground or into soil forcing crates as early as possible. These bulbs arrive to us here in New York earlier than the pre-cooled bulbs. The pre-cooled bulbs remain in cooling in The Netherlands for several more weeks and then they are shipped to us. We are exploring how to do combined shipments for Canadian customers, only at this time by request only.

Do you sell to Canadian Customers?

Yes. We do sell to Canadian customers. But we cannot fulfill your order until you have a Plant Protection Permit from the Candian Food Inspection Agency. You must be a registered business in Canada to attain a permit. You’ll need to open a My CFIA account and apply for a permit to import dormant tulip bulbs. We will help you with the specifics of your application during the summer. The cost of the application is ~$37 CAD. Canadian orders are available for pick up at our farm OR at a US border package receiving site. Here is a list of receiving sites along the border. Note: due to the extra measure Canadian customers must go to attain bulb orders (pick up at farm or at a border receiving site) we can try to combine your untreated and pre-cooled orders together in a single shipment in early November.